Image of Diane Hardie

Career Success Stories: Diane Hardie, Area Manager for West Lothian & The Borders

At SRS Care Solutions we love to celebrate success and champion career progression and internal promotion wherever possible.

Diane Hardie’s career has gone from strength to strength since she started at SRS Care. We sat down with Diane to discuss her journey so far:

How did your career begin at SRS?

I started as Service Manager, where I was responsible for starting and managing the growth and development of a new area in the Borders (Rural) which covers Duns, Kelso, Jedburgh, Yetholm/Morebattle, St Boswells, Lauder and Earlston.

Tell us about your career so far at SRS.

My career has so far been enjoyable and challenging but also rewarding. From Service Manager I progressed to Deputy Manager and then onto becoming the Registered Manager for The Borders branch, which was delivering over 2000hrs per week.

I had good relationships built with local Social Workers from my previous career which has been very beneficial, and I have a fantastic team who all work well together and have really pulled together these last 2 years through some really difficult times.

I feel within SRS everyone’s ideas are listened to on all levels and implemented if felt appropriate which is really refreshing and makes staff feel valued. I have since become an Area Manager supporting both The Borders and West Lothian and split my time equally between the two locations.”

What does a successful day look like?

A successful day is a day when the ‘To-do’ list is ticked off, any problems or issues are dealt with and the staff are happy.

What is the favourite part of your job?

I enjoy problem solving, I also enjoy the variation, no two days are the same, and enjoy working across different offices.

What is the most challenging part of your role?

The most challenging part of my role is stepping back and letting co-ordinators do their role in covering shifts as I’m aware this is at present a very difficult job due to the national staffing crisis and when you have done co-ordinating it’s hard not to get myself involved.

What would you say to those thinking of working in care?

Care is not ‘just a job’ it’s a worthwhile career which is sometimes undervalued but seeing someone’s smile because you’re the only person they see in a day makes you feel like you make a difference. Care can be long and difficult work; but it can also be very flexible and work around family commitments. Many other jobs may not be as accommodating.

We’re proud to invest in our people by offering fully funded SVQ’s, full training, and an array of other career benefits.

Visit our job page for more information on careers.